- When you feel you have researched everything you need to know, head over to our gallery to choose one of our available puppies, or visit our Deposit / Reservation section to special order a lookalike puppy of one that’s been already purchased.
- Once your purchase or deposit / reservation has been verified, we will reserve the puppy you have chosen under your name. You will then receive a deposit agreement to sign via e-signature. Please note: the agreement must be signed within 24 hours or the puppy may not be secured under your reservation.
- If you have made a deposit, the unpaid balance will become due when the flight is selected and ready to be booked. If the unpaid balance is not settled, the puppy will be taken off reservation and the deposit will be forfeited as outlined in the deposit agreement sent via email.
- Once all payments are made, you will be contacted by our sales department a week before the expected date of delivery. If you do not hear 7 days prior to the departure date, please contact our booking team via WhatsApp or text at +1 604 379 9974
- A contractual health guarantee will be sent to the email on file. This must be signed or forfeited before the puppy can be delivered. Each puppy will be taken to our certified vet by us to get his / her health exam. A health certificate is required for travel and a copy of the health certificate will be sent to you.
- Usually a puppy will be delivered within 7-10 days from when the money is cleared by our bank and depending on the flight delivery schedule. We have the right to hold a puppy for longer than the estimated delivery date if we feel the puppy is not ready to go and cancellation will not be accepted.We do not have a cancellation policy, please understand that after payment has been made that payment is NON-REFUNDABLE.
- Please make sure to submit the order with an accurate billing and shipping information. Please include country code as well if ordering from outside of United States.
- We use information provided with the order for the contact and draft of the health guarantee.
- In case billing and shipping information is different, the person paying for the order is considered the rightful owner and not a receiver.
- Please do NOT use a PO Box as an address. Physical address must be provided in order to book the flight.
Thank you so much for your time and interest! Please contact us via Whatsapp at +1 604 379 9974
with any questions or concerns.