1. When you feel you’ve researched everything you need to know, contact us on Whatsapp (+1 604 313 7010) to receive pictures and videos of our currently available puppies. Note our gallery may not always be up to date, so please contact us on WhatsApp to view our most recent puppies live on video call.

  2. Once you have chosen your puppy and your deposit / reservation has been verified, we will reserve the puppy you have chosen under your name. You will then receive a Puppy Purchase Contract and Puppy Health Guarantee to sign and verify via e-signature. Please note: the agreement must be signed and deposit received within 24 hours or the puppy may not be secured under your reservation.

  3. If you have made a deposit, the unpaid balance will become due within 72 hours of the flight being booked. If the unpaid balance is not settled within 72 hours, the puppy will be taken off reservation and the deposit will be forfeited as outlined in the deposit agreement sent via email.

  4. Typically, a puppy will be delivered within 10-14 days from reservation to arrival. 

  5. We do not have a cancellation policy. Please understand that after payment has been made that payment is non-refundable.

Thank you so much for your time and interest! Please contact us via Whatsapp at +1 604 313 7010 with any questions or concerns.